Communication Trainings by Search Synergy
We train your admin team to speak in a way patients trust, so they feel safe to book.
Our Communication Trainings make sure your team knows exactly how to talk to patients in a way that builds trust, answers worries clearly, and highlights the real value of your treatments – leading to more bookings.
Through practical examples, workshops, and ready-to-use scripts, we help turn daily patient conversations into more bookings.
What are the benefits?
More patients actually book
Your admins learn exactly how to guide a conversation from “just asking” to “yes, I’ll book the health treatment” with clear next steps.
Patients feel safe, heard, and respected
We train your team to answer fears in simple language, listen properly, and avoid “non-empathic” replies so patients feel they’re in good hands before they even meet the doctor.
One clear, professional style across all admins
No more mixed messages. We create shared scripts, do’s & don’ts, and custom SOPs so every admin communicates in the same trustworthy, on-brand way – including future team members.
Admins feel confident in difficult conversations
With concrete scripts and roleplays for awkward or tense situations (price, complaints, fear, cancellations), your team knows what to say and doesn’t panic or shut down.
The Data
Our experience providing communication trainings for multiple healthcare clients across Indonesia.
We’ve helped our clients achieve:
What to expect
Apa Kata Klien Kami
Your questions answered
Here are some answers to the common questions we get asked about our Communication Trainings.
Who is this training for?
This training is for clinic or hospital admin teams including front desk, call center, WhatsApp/CS staff, and patient coordinators. Anyone who talks to patients before they see the doctor can (and should) join.
How is the training delivered?
We run the sessions online via Zoom/Google Meet. Each round includes a workshop to review your current communication, a training + roleplay session with admins, and a follow-up session to review results and refine scripts.
How fast can we see results?
Most clinics start noticing changes within a few weeks: better quality replies, more structured conversations, and a higher percentage of enquiries turning into bookings. We also help you track simple before/after numbers (bookings, no-shows, response time) so the impact is clear.